Contact Support

We're here to help you make the most of ShipReady. If you're experiencing issues or have questions, you can reach out to us through various channels.

Support Options

1. Documentation

Before contacting support, please check our documentation. Many common questions and issues are addressed there.

2. Reach out on X

Follow us on X and send us a message. We'll get back to you as soon as possible.

3. Email Support

For direct assistance, email us at: [email protected]

4. Priority Support (Premium Users)

If you're a premium user, you have access to priority support. Contact: [email protected]

What to Include in Your Support Request

To help us assist you more efficiently, please include:

• Your ShipReady version number
• A clear description of the issue
• Steps to reproduce the problem
• Any relevant error messages or screenshots
• Your Shopify store URL (if applicable)

Response Times

• Documentation: Instant
• Email Support: Within 1-2 business days
• Priority Support: Within 4-8 business hours

Reporting Bugs

If you believe you've found a bug in ShipReady:

1. Check the Known Issues (opens in a new tab) page to see if it's already reported.
2. If not, submit a new issue on our GitHub repository with a detailed description and steps to reproduce.

Feature Requests

We love hearing your ideas! Submit feature requests through:

• Send us a message on X or email us at: [email protected]

Support Hours

Our team is available Monday through Friday, 9 AM to 5 PM (PST). We're closed on weekends and major holidays.